Bringing in new technology is as much about strategy as it is solving a problem. Depending on where the technology fits in the fabric of your organisation, you could be unknowingly making a long-term commitment to a product. Make the wrong choice, and you could find yourself applying emergency bandages to new wounds that erupt all over the surface of what was supposed to be the solution.
Knowing that doesn't make the process any easier. Even supposing you've figured out what the solution to the problem should look like.
These blogs share some of my experiences with choosing new technology.